Welcome to averlynmarket.shop. We value every customer’s shopping experience and are committed to providing a clear and reasonable return, exchange, and refund policy. Please read the following policy before submitting a request for a return or exchange.
- Timeframe for Return and Exchange Requests
If you wish to return or exchange an item, please contact us within 30 days of receiving your order. Items must remain unused and, whenever possible, be returned in their original packaging with all accompanying accessories.
If an item has quality issues, was damaged during transit, or does not match the order description, please contact us promptly so that we can verify the situation and provide an appropriate solution.
- Conditions for Returns and Exchanges
You may request a return or exchange under the following circumstances:
The item received is defective or damaged.
The item received does not match the order details.
Other circumstances that qualify for a return or exchange under this policy or applicable law.
For returns requested due to personal reasons, the item must be unused and in a condition suitable for resale. Items damaged due to improper use, cleaning, storage, or human-caused damage may not be eligible for return or exchange, unless otherwise provided by applicable law.
- Return Shipping Costs
Quality Issues: If it is verified that an item has a quality defect, was shipped incorrectly, or was damaged during transit, we will cover the reasonable return shipping costs.
Personal Reasons: For returns requested due to personal preference or other non-quality-related reasons, the return shipping costs are generally the responsibility of the customer.
Where applicable law dictates otherwise, we will comply with those legal requirements.
- Refund Processing
Once your return request has been approved, please follow the instructions provided by our customer service team to send the item back. Upon receiving and inspecting the returned item, we will process your refund in accordance with our policy.
Refunds are typically initiated within 3–5 business days after the return has been processed and approved. The actual time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
Refunds will generally be issued to the original payment method. In special circumstances, we will coordinate with you to determine an appropriate alternative solution.
- Exchanges
If you would like to exchange an item, please contact us first to confirm the status of the item and its availability in our inventory. Exchange requests are subject to review. The specific handling method, shipping arrangements, and any potential costs will be determined based on the circumstances of each case.
If a suitable replacement item is unavailable, we will work with you to find another reasonable solution.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. For orders that have not yet been dispatched, cancellation may be possible depending on the current processing status; orders that have already been shipped may need to be handled through the return process.
Order cancellations and refunds will be processed in accordance with the specific circumstances, our website’s policies, and applicable laws.
- Application Process
To request a return, exchange, or refund, please follow these steps:
Contact us using the contact information provided on our website.
Provide your order number, the reason for your request, and any necessary photos or explanations.
Wait for our customer service team to review your request and provide further instructions.
Complete the return or other resolution process as directed.
Please do not return any items before receiving specific return instructions, as doing so may delay the processing of your request.
- Contact Us
If you have any questions regarding our return and exchange policy or the processing of your order, please reach out to us via the following:
Company: Averlyn Market LLC
Address: 616 W 1875 S, LEHI, UT 84043
Phone: +1 7746996969
Email: support@averlynmarket.shop
We will carefully review your request and strive to provide a reasonable and timely solution.
Thank you for choosing averlynmarket.shop. We look forward to providing you with a secure and convenient shopping experience.